Can I book an appointment by phone, email, text, or social media private messaging?

All appointments and services must be booked and purchased through our automated online scheduling system (via the Acuity Scheduling & Square Payment Processing platforms) at www.fernandomarron.com. We do not manually book appointments and services over the phone, email, text, or through social media private messaging.

Also, please note that Fernando will never approach, nor solicit consulting services to any person through social media private messaging or any other type of internet based communication medium. Please be aware of counterfeit scammers especially if you are approached by a fraudulent social media account impersonating Fernando that is encouraging you to purchase a reading through private message. We strongly recommend immediately reporting any fraudulent social media account that is impersonating Ferny to the corresponding social media platform, as this will greatly assist with quicker removal of such predatory accounts. Fernando Marron, LLC will not be held liable for any money lost due to fraudulent social media impersonators or otherwise.

Are Zoom video, phone, or email readings as good as readings that are received in person?

Yes, they most certainly are! It is 100% as effective as in person. There are many benefits to video calls or phone readings: no driving to the location, quicker scheduling, much more discreet and better overall convenience to name a few. It also doesn't require as much planning and can be done just about anywhere in the world. A person’s energy or a loved one’s spirit can go anywhere. Although some clients may still prefer in person sessions elsewhere, Zoom video call and phone sessions are just as effective and are a great solution to our busy lives and schedules.

How do I use Zoom without installing the app? Can I use Zoom through my phone or laptop?

You do not have to download the app to use Zoom for your video call appointment. Clients can join a video call using the Zoom web client on their phone or desktop web browser. The "Join from your browser" link will appear after the user clicks on the zoom link provided in the appointment confirmation location details received via email when booking. Clients can click on "Join from your browser" and then will be prompted to enter their name and put into a waiting room area. Once Ferny is ready to begin your session, he will give you access, and you will then enter the meeting. If Ferny is running late as can happen occasionally, you will remain in the waiting room area until he gives you access and lets you into the meeting.

*You should not require a passcode as it will be included in the link you use to enter your Zoom meeting.

Can I book for an earlier date than what is available on the booking scheduler?

Appointment availability is limited to what is currently available on our online booking scheduler. However, we recommend periodically checking in on our online scheduler for potential cancelation openings. When a client cancels or reschedules their appointment, their time slot will automatically become available on the scheduler. To take advantage of potential cancellation openings, you can inquire by clicking the reschedule link in your email confirmation.

Does Ferny offer in-person appointments?

Fernando does not offer in-person appointments (no exceptions, nor for the offer of additional compensation).

My scheduled appointment has just started but Fernando is not available.

First, please ensure that you have the correct date and time of your appointment. This can be confirmed by accessing your appointment confirmation or reminder emails you received after booking. In addition, at times Ferny will become momentarily delayed by previous appointments which run over their allotted time. This delay will usually last no more than ten minutes. We ask that you please continue to be patient as he finishes up with his previous client. And do not worry, you will be given the full amount of time allotted for the appointment type purchased. For our Zoom clients, please remain in the Zoom waiting room window until Fernando joins you. If it has been more than ten minutes after your appointment was scheduled to begin and Fernando has not reached out or is still unavailable, please email Ed at info@fernandomarron.com

I purchased an e-reading and have not received a response yet.

Please allow 72 hours from the time of your purchase to receive your completed e-reading. If it has been more than 72 hours since purchasing your e-reading, please ensure that you have thoroughly checked your Spam or Junk folder as many times our correspondence may automatically be directed to these subfolders for some of our clients. If your completed e-reading cannot be located even after searching your Spam or Junk folder, please reach out via email to Ed at info@fernandomarron.com

I have not received my session recording yet.

Please allow 24 hours from the end time of your appointment to receive your complimentary session recording. If it has been more than 24 hours since your appointment ended and you have not received your recording, please ensure that you have thoroughly checked your Spam or Junk folder as many times our correspondence may automatically be routed to these subfolders for some of our clients. If your session recording cannot be located even after searching your Spam or Junk folder, please reach out via email to Ed at info@fernandomarron.com

How do I cancel or reschedule my appointment?

If you are attempting to reschedule your appointment up until the day of your session, simply open your appointment confirmation or reminder email that you received after booking and click on the link which has your appointment details. From there you may change the date and time of your appointment to what is currently available through our online booking scheduler. 

If you are wanting to cancel your appointment, open your appointment confirmation or reminder email that you received after booking, click on the link which has your appointment details, and then select the “Cancel” button. Our system will then automatically cancel your appointment and initiate a full refund within 3-5 business days. If you do not see your refund after 5 business days or need to reschedule or cancel within hours of your appointment, then you will need to reach out via email to Ed at info@fernandomarron.com.

Are packaged deals/savings available? Can I get a discount for referring friends and family to Ferny?

We currently do not offer packaged deals for any of our services. 

Ferny does not offer incentives or referral fees and discounts for new or existing clients.
 

Is Ferny available 24/7 for emergency or last minute appointments?

Fernando is not available 24/7 for last minute appointments. However, he does offer 15 Minute Emergency appointments for clients who would like to consult with him earlier than what is available for standard appointments. This question & answer style session can be booked at our website, under Appointments & Services.
 

Does Ferny speak Spanish?

Yes, he can speak and carry on a conversation in Spanish, though he does not speak it perfectly fluent. We recommend our Spanish only speaking clients have an interpreter present during a phone or video reading session, especially for Spirit Communication appointments. 
 

I tried booking but am getting an error on the scheduler from the website.

If you have attempted to use the online scheduling system and encounter a repeated error, please try again on a different device or web browser. If you encounter the same error, please reach out via email to Ed at info@fernandomarron.com

I have a follow-up question after my appointment, or I forgot to ask Ferny about an issue. Can I still ask him?

If interested in any follow up questions after a reading with Fernando, we recommend booking our 15 Minute Appointment, a question & answer styled service. However, outside of appointments, follow-up questions or questions that you forgot to ask are not permissible after your session time has ended.  

What if Ferny's prediction’s do not occur in the time frame he gave me?

Figuring out time with psychic prediction work is a challenging part of sensing. If the timing of Fernando’s prediction has passed without the events taking place, then in most cases, it could be due to one of the following reasons:

• His timing is off by about 1-3 months, so please be patient.

• His timing is off by one year, as is commonly the case. For example, if he predicted an event to occur in August of the current year, but nothing occurs in August, then apply it to August of the following year.

• Or quite simply Ferny was wrong in the way he interpreted the details, and his prediction was incorrect.

I’m confused as to what kind of session to book. Which service type best fits my needs?

• Spirit Communication (Mediumship)

This session type is for individuals who would like to connect with the spirit of a deceased loved one to validate or affirm their existence after death. Please note that a loved one's spirit may offer guidance or advice occasionally, but they are limited in how involved they can be in your life. You are here in the physical world, they are not. You must make decisions for yourself as it is not their place nor Ferny to tell you what choices or decisions to make in your life.

• Life Reading (Psychic)

This service is for our clients who would like to know what events, circumstances or situations may lie ahead in the coming year or so. Ferny will first spend approximately twenty minutes reviewing the four general areas of your life (Health, Finances, Career/Work, & Relationships). The final part of the session is question & answer styled, so you'll be able to ask Fernando specific questions regarding issues or situations you are wanting deeper clarity on. 

• 15 Minute Appointment (Question & Answer Style)

This session type is for individuals seeking a quick connect to Fernando to discuss a situation, guidance, or clarity with life advice, or have very specific questions that do not require a full half hour Life Reading. For this service the client asks all the questions. Your questions must be specific and pertain to situations or issues you are dealing with. This service may also be used as a follow-up to a previous reading you had with Fernando and is also available in an Emergency service that offers earlier availability. This service cannot be purchased if you are seeking mediumship with the spirit of a loved one as this session does not provide the adequate amount of time necessary. This service is NOT a full length Life Reading.

• Spiritual Guidance & Life Coaching

This service is for our clients who feel spiritually blocked and are seeking assistance in making changes to areas of their life that pertain to shifting energy & mentality and evolving self-spirituality to aid with one’s own personal life goals. Ferny incorporates Law of Attraction, manifestation principles, spiritual philosophy as well as offers actionable steps to aid you in your spiritual life journey while you guide the topics of the session you would like to focus on most. You may also ask topical questions regarding supernatural experiences and questions that are specific to situations in your life and future. However, please note that even though Fernando can provide you with some details about future events and signs from your loved ones in spirit, this session is NOT meant to be a substitute for a full length mediumship session or psychic reading. If you would like a complete psychic reading which addresses the four major life categories (Health, Finances, Career/Work, Relationships), please book our Life Reading service and if you are seeking a mediumship session to connect with loved ones in spirit, please book our Spirit Communication service. We currently do not offer a service that’s a combination of both Life Reading and Spirit Communication services.

• One-On-One Psychic Ability Training

This session type is for individuals who are serious about developing their psychic abilities and mediumship skills. Ferny will guide you in understanding your own mind power and mental processes, as he coaches you through practical exercises that are designed to develop your authentic mental abilities. Properly trained psychic and mediumship abilities require consistent, ongoing practice over time. DO NOT EXPECT to immediately be a fully realized psychic or medium after one session of development training. It is expected that you will train for at least ten sessions before you will have any sort of proficient use of your abilities. If you are unable to dedicate the time needed for monthly training, then you may not be prepared for the level of commitment that is necessary to develop and hone your psychic skills. As a result, Ferny reserves the right to discontinue this session type for such clients. 

• eReading

This service is for clients who have very specific questions and who do not wish to make an appointment. All questions will have to be specific and pertain to a situation or issue you are needing clarity on. Ferny will not cover full life areas as is offered in a Life Reading or communicate with the spirit of a deceased loved one.

Can I book different services back to back for the same day?

Yes, only if the availability is open on our online scheduler to do so.

Since Fernando is only able to undertake a certain amount of Spirit Communication (mediumship) sessions per day, the availability of this type of appointment usually must be booked further out in date. If you want to book a Spirit Communication session along with a Life Reading on the same day, we suggest viewing availability for a Spirit Communication session first in order to see availability for other same day, time adjacent slots.

I would like to book an appointment, but I don't want to put my credit card and personal information online.

To book an appointment you MUST use our automated online scheduling system by Acuity’s scheduling platform. All payment processing for appointment purchases is securely processed via Square payment systems. Client security is one of our top priorities and as such, it is why we employ trusted platforms such as Acuity and Square to keep your information secure and as private as possible. We do not accept PayPal, cash, check or any other form of payment. 

If you have attempted to use our automated online scheduling system and have encountered a repeated error, please try again on a different device or web browser. If you encounter the same error, please reach out to my assistant Ed, via email at info@fernandomarron.com.

I had a session, and I wasn't satisfied with it. Am I able to receive a refund?

Fernando Marron, LLC does not offer refunds for services that have been rendered and completed. Client purchases are for Fernando's time & opinions and not for the guarantee of a satisfactory consultation or service. Be aware that the appropriate time to cancel or discontinue your appointment has elapsed after Fernando has rendered service complete. All clients must agree to accept the stated terms by entering into a legally binding agreement when purchasing their appointment and/or consent to a verbal agreement stated by Fernando at the beginning of each session. Complaints such as "I did not resonate with the insight given" or "I feel some details were inaccurate" are not adequate causes for a refund. Though we reserve the right to not process a refund after services are rendered, we do fully understand leaving a respectfully written review on any website detailing the reasons for your dissatisfaction with your reading or our services. Clients are also welcomed to submit a payment dispute with their own bank or financial institution. The client will only then receive a full refund after their bank or financial institution performs their own payment dispute investigation and agrees with the client.

If Fernando feels that he is unable to assist you during a session or if you followed the refund guidelines agreed to at booking and choose to terminate your Life Reading session within the first ten minutes of the session commencing, then a full refund may be processed without issue. All completed e-readings are non-refundable, no exceptions.

Refunds:

15 Minute Appointments and e-readings are non-refundable after service has been rendered and completed. All other services are eligible for a full refund if the appointment or package is cancelled 24 hours prior to the starting appointment time. Appointment cancellations within the 24 hour window before the scheduled starting appointment time are subject to forfeiture of the full cost of the appointment. If within the first ten minutes of commencing the appointment you are unsatisfied and wish to terminate the session, then you are eligible for a full refund. Clients will be fully refunded If Fernando cancels a scheduled appointment for any various reasons or is unable to establish a reschedule date. If a client willingly does not utilize all the allotted time during their appointment and ends the session after the agreed cancellation and refund period, then the appointment is rendered complete. Refunds or credit is not given for unused allotted time voluntarily given up by the client. Rescheduling an appointment is only permitted once. If a rescheduled appointment is missed, then the purchase cost of the appointment is forfeited by the client and the appointment is automatically canceled.

Does Ferny respond to or offer readings & services through mobile text messaging or social media private messaging?

No. Ferny does not offer readings & services through mobile text messaging or private messaging on any social media platform. Please note that scammers occasionally will approach social media followers and audience members of Fernando’s social media live events, deceitfully offering services and impersonating Fernando. We strongly recommend followers report these fraudulent impersonator accounts to the corresponding social media platform accordingly. Fernando will never privately message clients or followers on any social media platform encouraging them to purchase services. 

I would like a session with Ferny, but I am unable to afford it. Is it possible to receive a complimentary reading session from Ferny?

If you are unable to afford an appointment, Ferny offers the chance to ask him your questions free of charge on his semiweekly social media live events. You can find out more by visiting his multiple social media sites which can be accessed underneath the biography at the top of his website’s main page.

Does Ferny offer Gift Certificates?

Yes. Gift Certificates can be purchased through the Appointments & Services section of our website.

I believe I may have psychic or mediumship abilities. Is Fernando able to teach me in further developing or understanding my abilities?

Fernando offers two appointment oriented class options for further strengthening your psychic and mediumship abilities:  

• A One-on-One Psychic Ability Training class in which you will practice your psychic skills with exercises especially designed to enhance your psychic abilities and intuition. In this one-on-one training session, Fernando will break down your sensing processes and dive into any mental and spiritual blockages that may be restraining you from achieving your full sensing potential. Fernando will also coach you in further understanding the meanings of evolving signs, symbols, and energy/spirit language.

• And a monthly Group Psychic Development Training class that offers the equivalent teaching as a One-on-One Psychic Ability Training class but in a group setting of 3-4 students, as opposed to an individual setting. Since this is a group class, please be aware that Fernando is limited to dedicating a significant amount of time to each participant individually.

Both classes can be booked and purchased at our Psychic School & Classes section of our website.

Ferny also offers a Psychic & Mediumship Development Course available on his YouTube channel, free of charge. This course is a basic starting point for those interested in exploring and understanding their abilities.

Finally, be sure to stay tuned for Ferny's upcoming book "Psychic: Demystifying Our Hidden Human Potential" which will be available on Amazon and other retailers in paperback, audio book and eBook, to be announced for release at a future date.

Does Ferny do parties or events?

Fernando does not take part in parties or private events unless it is a collaborative conference event that showcases his area of experience and ability in a positive manner, as opposed to parties and private events seeking his abilities for entertainment value. Fernando feels this diminishes the value of his work and relegates it to being viewed as entertainment oriented only. If interested in Fernando for participation in a collaborative conference event, please email Ed at info@fernandomarron.com 

Can Ferny help people who believe they are cursed or are possessed by “bad spirits”?

No. That is not an area of focus for Fernando’s work. He does not believe in the commonly held misconception of curses and believes that there is much confusion regarding this subject. He wholly believes blaming curses for "bad luck" is an easy scapegoat for individuals who are unwilling to take responsibility for their own energy, intent, actions, and choices. However, Fernando does recommend that people who believe they are cursed watch the film "The Secret" by Rhonda Byrne as it explains much of the phenomena they may be experiencing.

Fernando also reserves the right not to work with individuals who feel they’ve been “taken over” or “inhabited by bad spirits and entities”. Most often, those who carry such beliefs are suffering from psychological and/or mental conditions which should be directed to and aided by a qualified medical psychiatrist or neurologist. If there is no evidence of a psychological or mental condition, Fernando recommends seeking the assistance of a shamanic healer in order to reestablish balance to the individual’s personal energy and their consciousness with physical reality.

I would like to talk with Ferny first before booking his services so that I may decide if we are a good fit.

To decide if Fernando is a good fit for you, please visit his social media sites, watch hours of past social media live events in which he gives free readings and the free training lessons he has posted on his YouTube channel.
 

Is my session recorded?

Yes, in fact, a complimentary audio or video recording of all video and phone call sessions are made and emailed to you within 24 hours after the appointment. So, you can always go back, listen to your session, and catch any details you may have originally missed. Unfortunately, due to potentially unforeseen technological issues, we cannot always guarantee a recording for every client’s session. Clients are more than welcomed to record their own sessions. If you have not received your session recording and have checked your Spam or Junk folder, please contact Ed via email at info@fernandomarron.com, so that we may resend it to you.
 

Do I call Ferny, or does he call me at the time of my appointment?

If you have a phone call appointment, then Ferny will call you at the time of your scheduled appointment. If you have a Zoom video and/or international call scheduled, then you will need to click on the Zoom link in your appointment confirmation email to enter the Zoom waiting room for your session.

How do I prepare for my appointment?

If you've booked a Spirit Communication session it might be a good idea to write down some key dates and names of loved ones in spirit so that you may refer to during the session, but this is not necessary. On some occasions, clients may not initially connect to all the pieces being stated by Fernando during their appointment. That is why sessions are recorded for your convenience, so you'll always have the opportunity after your appointment concludes to go back over everything that was stated. Since we email session recordings (within 24 hours after an appointment concludes), many times our clients will reach out to their loved ones and subsequently reach back out to us to confirm details of key information they didn’t initially understand or know of during their appointment.

For a Life Reading Fernando tends to focus on details and scenarios he is sensing within four main categories, health/wellness, finances, career/work, and relationships. Fernando typically gets through this type of reading within the initial twenty minutes of the appointment, allotting the last ten minutes for client questions & answers. While it is not necessary, Fernando recommends that you have a physical or mental list of at least five specific questions regarding the reading or other issues you would like to inquire about. 
 

How do you connect with spirits of those who have passed?

Before any readings Fernando builds up his state of mind, including his energy or "vibrations". Through intention, he is able to raise his energy rate and reach a level where telepathic communication is easier between himself and those in spirit. Once he’s made himself available as a medium, spirits of those who’ve passed can utilize his thoughts, ideas, feelings, memories, etc. as he makes sense of what he’s receiving and relays the information back to you.
 

What are realistic expectations for a Life Reading (Psychic) session?

As a psychic, Fernando will share anything and everything he senses during a Life Reading. Even though he can sense specific details of one’s life, this does not mean he can profess to perceive everything about it. When he initially tunes in to your energy, he begins by picking up on aspects and characteristics of your life, much like pieces of a puzzle. While not having a clear view of the full picture, he will have to make determinations based on his understanding of those individual pieces. These determinations allow him to conceive and predict current life circumstances and probable future. Dates and times given are not absolute and events mentioned within the reading may sometimes unfold differently than Fernando’s interpretation. You are ultimately responsible for how you utilize the information that is shared by Fernando. He is honest and direct with what he senses, regardless of if positive or negative. He cannot guarantee that you will always like what you hear or find his statements agreeable. He asks that you aim to have an open mind as predictions may play out in time even though you may believe some to be impossible. Fernando asks that you always use your best judgement when making life decisions and realize that he can only share with you what he senses. He is unable to offer guarantees regarding information or predications he has given during a session. After Fernando has completed your life analysis, generally in the first twenty minutes of your session, you will then be given an opportunity to ask him questions about the reading or any other general life related questions.
 

What are realistic expectations for a Spirit Communication (Mediumship) session?

In order to properly establish connection, several conditions must be present for quality spirit contact to occur. Fernando (the “medium”) must be in a relaxed, calm, and positive state of mind. The relationship between the medium and the client (or “recipient”) must be open and sincere. The client must be willing to connect with whomever emerges, as the medium cannot control who will come through the mediumship session. If the client only wishes to hear specific messages from certain loved ones in spirit, then this severely restricts the medium’s ability for deeper, transcendent communication. It may also negate additional information that may arise during a spirit connection. If a client is apprehensive about making contact with specific spirits, then Fernando recommends that they reconsider booking a Spirit Communication session. Sometimes clients will purchase and book a Spirit Communication appointment as a surprise for a friend or family member. Even though the purchaser means well, it will only act as a barrier that the medium will have to work through in order to create a quality spirit connection.

If there is a large disturbance that causes an overwhelming amount of mental and emotional distress in the human collective's consciousness, such as the day of the September 11th, 2001 tragedy, it could act as a barrier that prevents Fernando from connecting to elevated levels of spirit communication. It is Fernando’s intention to further enable healing and validation for the existence of those in spirit. As such, if he (as the “medium”) feels that the connection will be weak or that the energy may be unbalanced before or during the session, he may decide to terminate or cancel the session and issue the client a refund. Understand that the information he relay’s back to you is subject to interpretation and although he attempts to make sense of the transcendent information he receives from spirit, he may at times misinterpret what exactly they are communicating. Fernando always openly shares how he is comprehending the spiritual messages and details as to limit the amount of misinterpretation that may occur, allowing the client to form their own conclusions as well.
 

Why do you use a photo or other identifier to connect with spirits?

Just as it would be ill-mannered for every doctor, psychologist, or nutritionist to randomly approach people in public and mention to them about their physical or mental health, Fernando too chooses not to approach people in public settings with “messages from spirit”. Spirit is always in open communication with Fernando, and he learned long ago from his experience as a Starbucks manager, that it is imperative to always set healthy boundaries with spirit. 

Fernando’s mantra is "God send me the people I can help and send everyone else away". As individual spirits manifest themselves upon him, they usually are surrounded by a small crowd, consisting of spirit guides and other loved ones in spirit, who can cause over-communication and noise. Not unlike having multiple conversations at the same time which can be both confusing and frustrating. A name, a photo or a personal object can act as a unique energetic calling card for the targeted spirit. Fernando doesn’t believe in wasting your precious time by having to sort through these larger groups of spirits.

When Fernando is willingly given access to a first name, photo and/or personal object belonging to a loved one that has passed, it permits him to immediately zone into that individual's energy. One might be inclined to believe that by doing this, you may be “feeding him” information about an individual in spirit. But knowing beforehand that the spirit of a loved one is named “Judith” for example, is not going to reveal to Ferny that Judith grew up on a farm, or that she had a seeing eye dog and loved knitting & gardening in her free time. In addition, while Fernando always does his very best to connect mentally to the spirit world during a mediumship appointment, there are no guarantees that spirit(s) will be equally as willing to communicate or even effectively. In the rare instances in which this may occur you will be offered a full refund.

How often can I book a session with Ferny?

Rules apply differently for each session type:

• Spirit Communication (Mediumship)
  Fernando recommends that a client only has one Spirit Communication session per year. Becoming dependent on mediums for continual spiritual connection can negatively impact the grieving process of loved ones who have passed. If you took part in a group Spirit Communication session and wish to have your own, we welcome you to book a session just for yourself.
• 
  
• Life Reading (Psychic)
  Fernando recommends Life Reading sessions one to two times a year (or every six months). Any more than this will be excessive as Fernando would likely be repeating himself in the sessions. 
• 
  
• 15 Minute Q&A Reading
  As often as you like, though if you're wanting to book this session type each week, Fernando may begin to repeat himself from one session to the next and he may request that you wait a while longer before booking another 15 Minute or Life Reading appointment.
• 
  
• Spiritual Guidance & Life Coaching and Psychic Mediumship Development
  The expectation for these session types is that you may need to connect once a month to work on these areas but ultimately this depends on your commitment level and availability.