Frequently Asked Questions

Do you have questions about your appointment? Press + for more info.

FAQ CONTENTS

Click on a title below to jump to a section relevant to your question.

Common Questions Prior to Booking An Appointment

  • Does Ferny offer in-person appointments?

    Fernando does not provide in-person appointments, no exceptions, even for additional compensation. All services are conducted virtually through phone/video calls, or via email.

  • Are Zoom video/phone call readings as reliable as in-person readings?

    A person's energy or a loved one's spirit can connect through various communication methods. While some clients prefer in-person sessions, Zoom video and phone call readings are effective alternatives that fit busy schedules. Benefits include no travel, quicker scheduling, discretion, and global accessibility where phone and internet are available.

  • Why are sessions recorded?

    Session recordings are created for legal purposes and client convenience. Recordings are always kept private and secure; they are never made public or shared on social media. You can choose to opt out of having your session recorded; however, acceptance of Fernando's verbal disclaimer at the beginning of your session must be recorded. All clients receive a complimentary recording of their session via email within 24 hours after their appointment has ended.

  • Which service or appointment type best fits my needs?

    Spirit Communication (Mediumship) 


    • This session type is designed for those who wish to connect and communicate with the spirits of their deceased loved ones, providing reassurance of their existence beyond death.

    Life Reading (Psychic)


    • This appointment type caters to clients looking for insights into potential events, circumstances, or situations that may unfold in the upcoming year. Ferny will dedicate around twenty minutes to exploring four key aspects of your life: Health, Finances, Career/Work, and Relationships. The session concludes with a question-and-answer segment, allowing you to ask about any life-related questions or issues for which you seek deeper clarity.

    15-Minute Q&A Standard & 15 Minute Q&A Emergency Reading


    • This session allows clients to ask specific life-related questions and connect quickly with Fernando for insight and advice. It can serve as a follow-up to previous readings and is available in an emergency format for earlier availability. Note that it excludes Spirit Communication readings and is not a full-length Life Reading.

    Spiritual Guidance & Life Coaching


    • This appointment is designed for clients who feel spiritually blocked and are looking to make transformative changes in their lives related to energy shifts, mental outlook, and personal spiritual growth. Ferny will utilize principles from the Law of Attraction, manifestation techniques, and spiritual philosophy, along with practical steps to support you on your spiritual journey. You have the freedom to guide the session topics according to your most pressing interests. Feel free to ask questions about supernatural experiences or specific situations in your life and future. While Fernando may share insights about potential future events and messages from loved ones in spirit, please note that this session is not intended as a mediumship, Spirit Communication, or psychic Life Reading.

    One-On-One Psychic Ability Training


    • This session is tailored for individuals who are genuinely committed to enhancing their psychic and mediumship abilities. Ferny will assist you in exploring the power of your mind and its processes, guiding you through practical exercises aimed at cultivating your authentic mental skills. It’s important to note that developing psychic and mediumship abilities necessitates consistent practice over time. Expecting to become a fully realized psychic medium after just one training session is unrealistic. A minimum commitment of ten sessions is recommended before you can proficiently utilize your abilities. If you cannot dedicate the time required for regular monthly training, you may not be ready for the level of commitment needed to develop and refine your psychic skills. Consequently, Ferny reserves the right to discontinue this session type for clients who are unable to meet these expectations.

    Email Reading


    • This service provides a personalized email reading from Fernando, allowing you to submit either three or six specific questions regarding a situation or issue for which you seek clarity. Please be aware that this service does not include Spirit Communication readings or inquiries, and it is not intended to offer a comprehensive psychic or Life Reading.
  • Can I book an appointment by phone, email, text, or social media private messaging?

    We do not offer nor accept appointment bookings by phone, email, text, or social media private messaging. All appointments and services must be booked and purchased through our website via the automated online Acuity Scheduling and Square Payment Processing platforms. 

  • Do you offer a combination Life Reading/Spirit Communication session type?

    We do not currently offer combined or split service sessions.  A Life Reading and a Spirit Communication session must be booked and purchased separately.

  • I believe I may have psychic or mediumship abilities. Is Fernando able to teach me in further developing or understanding my abilities?

    Fernando offers two appointment-oriented class options for further strengthening your emerging psychic and mediumship abilities:


    • A One-On-One Psychic Development Class in which you will engage in exercises aimed at honing and amplifying your psychic abilities. Fernando will guide you through an exploration of your unique mental sensing processes, while also addressing any mental blocks that could be hindering your progress. Additionally, he will instruct you on how to identify and interpret your evolving signs, symbols, and the language of energy and spirit.

    • And a Monthly Group Psychic Development Training Class, which provides instruction comparable to that of a One-On-One Psychic Development Training Class, but in a group setting of up to six students instead of an individual format. In this group environment, Fernando will have a limited amount of time to engage with each participant on a personal level.

    Ferny provides a Psychic & Mediumship Development Course on his YouTube channel, available at no cost. This course serves as an excellent introductory resource for anyone looking to explore and comprehend their abilities.

  • Does Ferny offer readings through mobile text messaging or social media private messaging?

    Ferny does not provide readings and services via text message or private messaging on any social media platform. In addition, he will never privately message clients or followers on any social media platform, encouraging them to purchase services.  Occasionally, scammers impersonating Ferny may contact his social media followers or attendees at his live events, falsely advertising services while posing as Fernando. If any social media account with a username other than @fernyesp attempts to solicit services, followers are advised to report these fraudulent impersonator accounts to the appropriate social media platform.

  • Can I book different services back-to-back for the same day?

    Yes, only if availability is open on our online scheduler to do so.


    For example, if you wish to schedule a Spirit Communication session along with a Life Reading on the same day, we recommend checking the availability for a Spirit Communication session first. This way, you can then explore options for other time-adjacent slots on the same day.

  • Can I book for an earlier date than what is available on the scheduling calendar?

    Appointment availability is limited to what is currently available on our website's scheduling calendar. However, we recommend periodically checking the online calendar for cancellations, reschedulings, or new appointment openings. To take advantage of these potential appointment openings, you may inquire by clicking the reschedule button, accessed through the "appointment confirmation" page link in your appointment confirmation email

  • Is there 24-hour availability for emergency and last-minute appointments?

    24-hour availability is not available for any appointment type. However, for clients needing the earliest availability, we do offer 15-Minute Q&A Emergency Readings, which typically provide same to next-business-day availability.

  • Am I able to talk with Ferny first before purchasing a service so that I may decide if we are compatitable?

    To determine if Fernando is the right match for you, please check out his social media profiles, watch his live events where he offers free readings, or view the free training videos available on his YouTube channel.

  • Does Ferny speak Spanish?

    Yes, although Fernando may not be completely fluent, he is capable of engaging in conversations in Spanish. However, it is advisable for our Spanish-speaking clients to have an interpreter available during their phone or video call appointments, particularly for Spirit Communication sessions.

  • Can I hire Ferny for a party or event?

    Fernando prefers not to participate in parties or private gatherings unless they are collaborative conference events that highlight his expertise and skills in a positive light. He avoids events that seek his involvement solely for entertainment purposes. If you are interested in inviting Fernando to a collaborative conference event, please reach out to Ed at info@fernandomarron.com.

Payment Process Related Questions

  • I would like to book an appointment, but feel uncomfortable providing my credit card and personal information online.

    To book an appointment you must use our automated online Acuity scheduling platform. Payment processing for all purchases is securely processed via Square payment systems. Client security is one of our top priorities and as such, it is why we employ trusted platforms such as Acuity and Square to keep your information secure and as private as possible.

  • What forms of payment are accepted?

    All major credit/debit cards are accepted. 


    PayPal, cash, check, Venmo, Apple Pay or any other form of payment is strictly not accepted.

  • I am unable to afford an appointment. Is it possible to receive a reading free of charge?

    Ferny offers the opportunity to ask him your questions free of charge on his biweekly social media live events. Find out more by visiting his social media pages which can be accessed on the home page of our website.

  • I tried booking but am getting an error on the scheduler from the website.

    If you have attempted to use the online scheduling system and encounter a repeated error, please try again on a different device or web browser. If you encounter the same error, please reach out to Ed at info@fernandomarron.com

Common Questions Before Your Appointment Begins

  • How do I prepare for my Spirit Communication appointment?

    If you've scheduled a Spirit Communication session, it may be helpful to jot down important dates and the names of loved ones in spirit to reference during your session, though this isn’t mandatory. Sometimes, clients may find it challenging to connect with all the information shared by Fernando during their appointment. That's why sessions are recorded for your convenience, allowing you to revisit everything discussed after the appointment concludes. Many clients often contact their loved ones and later reach out to us to clarify details about significant information they didn’t fully grasp or recognize during their session.

  • What are realistic expectations for a Spirit Communication (Mediumship) session?

    In order to properly establish connection, several conditions must be present for quality spirit contact to occur. Fernando (the “medium”) must be in a relaxed, calm, and positive state of mind. The relationship between the medium and the client (or “recipient”) must be open and sincere. The client must be willing to connect with whomever emerges, as the medium cannot control who will come through the mediumship session. If the client only wishes to hear specific messages from certain loved ones in spirit, then this severely restricts the medium’s ability for deeper, transcendent communication. It may also negate additional information that may arise during a spirit connection. If a client is apprehensive about making contact with specific spirits, then Fernando recommends that they reconsider booking a Spirit Communication session. Sometimes clients will purchase and book a Spirit Communication appointment as a surprise for a friend or family member. Even though the purchaser means well, it will only act as a barrier that the medium will have to work through in order to create a quality spirit connection.


    If there is a large disturbance that causes an overwhelming amount of mental and emotional distress in the human collective's consciousness, such as the day of the September 11th, 2001 tragedy, it could act as a barrier that prevents Fernando from connecting to elevated levels of spirit communication. It is Fernando’s intention to further enable healing and validation for the existence of those in spirit. As such, if he (as the “medium”) feels that the connection will be weak or that the energy may be unbalanced before or during the session, he may decide to terminate or cancel the session and issue the client a refund. Understand that the information he relay’s back to you is subject to interpretation and although he attempts to make sense of the transcendent information he receives from spirit, he may at times misinterpret what exactly they are communicating. Fernando always openly shares how he is comprehending the spiritual messages and details as to limit the amount of misinterpretation that may occur, allowing the client to form their own conclusions as well.


    A loved one's spirit may occasionally offer guidance or advice, but they are limited in how involved they can be in your life. You are here in the physical world while they are not. You must make decisions for yourself as it is not their place nor Ferny's to tell you what choices or decisions to make in your life.


    In addition, while Fernando always does his best to connect mentally to the spirit world during a mediumship appointment, there are no guarantees that spirit(s) will be equally as willing to communicate or even effectively. In the rare instances in which this may occur, you will be offered a full refund.

  • How do I prepare for my Life Reading appointment?

    In a Life Reading, Fernando concentrates on details and insights he perceives across four key categories: health and wellness, finances, career and work, and relationships. He usually covers this type of reading within the first twenty minutes of the session, dedicating the final ten minutes for client questions and answers. While it's not required, Fernando suggests preparing a physical or mental list of at least five specific questions related to the reading or any other topics you'd like to explore.

  • What are realistic expectations for a Life Reading (Psychic) session?

    During a Life Reading, Fernando will disclose all his senses as a psychic. He is able to detect certain aspects of a person's life, but this does not entitle him to perceive all aspects of it. He starts by picking up on features and traits of your life when he first tunes into your energy, much like puzzle pieces. He will then have to decide on outcomes based on his comprehension of those particular components despite not having a clear vision of the entire picture. These conclusions enable him to conceive and predict both probable current and future life circumstances. Fernando will complete your life reading after the first twenty minutes of your session, at which point you are free to ask him any questions you may have regarding the reading or anything else pertaining to your life. Any dates and times provided are approximate, and events referenced in the reading occasionally take place in ways that differ from Fernando's interpretation. The final decision regarding how you use Fernando's information rests with you. He cannot guarantee that you will always agree with what he is sensing. He advises that you try to keep an open mind because predictions can come true in the future, even if you think they're impossible. Guarantees or assurances regarding predictions stated during the session cannot be made. 

  • Can I use Zoom through my phone or laptop without installing the app?

    Downloading the Zoom app is not required to join your video call appointment. Users can conveniently participate in Zoom video call meetings directly through their web browser, avoiding the need for any downloads.


    To connect to your Zoom video link:


    • Click on the "appointment confirmation" link found in the appointment confirmation email you received upon booking.

    • Then, at your scheduled time, select the "Join your meeting here" link.

    If a pop-up window appears asking you to open or install the Zoom desktop client, simply click Cancel. You will then be prompted to enter your name and placed in a waiting area. Once Ferny is ready to start your appointment, he will grant you access to the video meeting. If Ferny is running late, please remain in the waiting room.


    Note: A Zoom passcode should not be necessary, as it will be included in the link you use to enter your meeting.

  • Do I call Ferny, or does he call me at the time of my appointment?

    If you have a phone call appointment, Ferny will contact you at the designated time. For Zoom video calls and/or international calls, please click on the “Join your meeting here” link located on the appointment confirmation page found in your appointment confirmation email to enter the waiting room for your session.

  • My scheduled appointment has just started but Fernando is not available.

    First, please ensure that you have the correct date and time of your appointment. This can be confirmed by accessing your appointment confirmation or reminder emails you received after booking. In addition, Ferny will, at times, become momentarily delayed by previous appointments which run over their allotted time. This delay will usually last no more than ten minutes. Please remain patient as he finishes up with his previous client. And do not worry; you will be allotted the full amount of time for the appointment type purchased. For our Zoom video call clients, please remain in the Zoom waiting room until Fernando joins you. If it has been more than fifteen minutes after your appointment was scheduled to begin and Fernando has not reached out or is still unavailable, please contact Ed at info@fernandomarron.com

  • How do you connect with spirits of those who have passed?

    Fernando begins by aligning his mental and energetic vibrations prior to a mediumship reading. This preparation enhances his energy frequency with the intention of facilitating a smoother telepathic connection with spirits. Once he has opened himself to serve as a medium, the spirits of the departed can utilize his thoughts, emotions, and memories to aid in interpreting what he perceives, while conveying that communication back to you.

  • Why do you use a photo or other identifier to connect with spirits?

    As individual spirits manifest themselves during a mediumship session, they usually are surrounded by a small crowd of other spirits, consisting of spirit guides and other loved ones. Too many spirits can cause over-communication and noise during a session, so a name, picture, or sentimental item can serve as the targeted spirit's special energy calling card. When Fernando is willingly given access to this it permits him to zone into that spirit's energy immediately. One may have the impression that by doing this, you're "feeding" him details about a person in spirit. However, knowing in advance that a loved one's spirit is named "Judith" does not let Ferny know that Judith was raised on a farm or that she enjoyed knitting and gardening.

  • Will my session be recorded?

    Yes, session recordings are created for legal purposes and client convenience. Recordings are always kept private and secure; they are never made public or shared on social media. You can choose to opt out of having your session recorded; however, acceptance of Fernando's verbal disclaimer at the beginning of your session must be recorded. All clients receive a complimentary recording of their session via email within 24 hours after their appointment has ended. However, due to possible unforeseen technological issues, we cannot guarantee a recording for every session. Therefore, clients are encouraged to record their own sessions for personal use.

Common Questions After Your Appointment Has Ended

  • I have not received my session recording.

    Please allow 24 hours from the end time of your appointment to receive your complimentary session recording. If it has been more than 24 hours since your appointment ended and you have not received your recording, please ensure that you have thoroughly checked your Spam or Junk folder, as many times, our correspondence may automatically be misdirected to these subfolders for some of our clients. If your session recording still cannot be located, please contact Ed at info@fernandomarron.com

  • What if Ferny's prediction’s do not occur in the time frame he gave me?

    Figuring out time with psychic prediction work is a challenging part of sensing. If the timing of Fernando’s prediction has passed without the events taking place, then in most cases, it could be due to one of the following reasons:


    • His timing is off by about 1-3 months, so please be patient.

    • His timing is off by one year, as is commonly the case. For example, if he predicted an event to occur in August of the current year, but nothing occurs in August, then apply it to August of the following year.

    • Or quite simply Ferny was wrong in the way he interpreted the details, and his prediction was incorrect.
  • I have a follow-up question after my appointment, or I forgot to ask Ferny about an issue. Can I still ask him?

    If interested in any follow up questions after a reading with Fernando, we recommend booking one of our 15-Minute Q&A Readings, a question-answer styled service. However, outside of appointments, follow-up questions or questions that you forgot to ask are not permissible after your session time has ended.

  • How often can I book a session with Ferny?

    Rules apply differently for each session type:



    Spirit Communication (Mediumship)


    • Fernando advises that a client only have one Spirit Communication session per year. Becoming dependent on mediums for continual spiritual connection can negatively impact the grieving process of loved ones who have passed. If you participated in a group Spirit Communication session and would like your own, we encourage you to schedule a private appointment.

    Life Reading (Psychic)


    • Fernando recommends Life Reading sessions one to two times a year (or every six months). Any more than this will be excessive as Fernando would likely be repeating himself in the sessions. 

    15 Minute Q&A Reading


    • You can schedule these sessions whenever you choose, however, if you schedule them every week, Fernando may start to repeat himself, in which case he might ask that you wait a little longer before scheduling again.

    Spiritual Guidance & Life Coaching and Psychic Development Training


    • You may need to connect once a month to work on the areas covered in these session types, but ultimately this depends on your commitment level and availability. 
  • What happens if I fail to show up to my scheduled appointment?

    In the event that you do not show up for your scheduled appointment and fail to notify us confirming your absence within the same day, your appointment will be canceled and is ineligible for rescheduling or a refund

  • Am I able to receive a refund if I was dissatisfied with my session?

    Fernando Marron, LLC does not offer refunds for services that have been rendered and completed. Client purchases are for Fernando's time, energy, resources & opinions and are not for the guarantee of a satisfactory consultation or service. Be aware that the appropriate time to cancel or discontinue your appointment has elapsed after Fernando has rendered service complete. All clients must agree to accept the stated terms by entering into a legally binding agreement when purchasing their appointment and/or consent to a verbal agreement stated by Fernando at the beginning of each session. Complaints such as "I did not resonate with the insight given" or "I feel some details were inaccurate" are not adequate reasons for a refund. Though we reserve the right to not process a refund after services are rendered, we do fully understand leaving a respectfully written review on any review-based website detailing the reasons for your dissatisfaction with your reading or our services. Clients are also welcome to submit a payment dispute with their credit card, or financial institution. The client will only receive a full refund of their purchase after their financial institution performs its own payment dispute investigation and agrees with the client.


    If Fernando feels that he is unable to assist you during a session or if you followed the refund policy guidelines agreed to at booking and choose to terminate your appointment within the first ten minutes of the session commencing, then a full refund may be processed (excludes 15-Minute Q&A Standard & Emergency Readings). All completed Email Readings are non-refundable, with no exceptions.

  • When can I expect to receive my video recording of the workshop or development group class that I attended?

    Workshop and/or development group class video recordings will be sent via email to all students, typically within 24 hours.

Email Psychic Reading Questions

  • I purchased an Email Reading and have not received a response.

    Please allow 72 hours from the time of your purchase to receive your completed Email Reading from Fernando. If it has been more than 72 hours since purchasing your Email Reading, please ensure that you have thoroughly checked your Spam or Junk folder as many times, our correspondence may automatically be misdirected to these subfolders for some of our clients. If your completed Email Reading still cannot be located, please contact Ed at info@fernandomarron.com

  • Are Email Readings as reliable as in-person readings?

    Yes! A person's energy can connect through various communication methods. While some clients may prefer an in-person session, Email Readings can be an effective alternative that fits busy schedules. Benefits include no travel, discretion, and global accessibility wherever email service is available.

Common Social Media Related Questions

  • Does Ferny offer readings through mobile text messaging or social media private messaging?

    Ferny does not provide readings and services via text message or private messaging on any social media platform. In addition, he will never privately message clients or followers on any social media platform, encouraging them to purchase services. Scammers impersonating Ferny will occasionally approach his social media followers falsely offering services while posing as Fernando. If any social media account under any username other than @fernyesp attempts to solicit services, it is suggested that followers report these fraudulent impersonator accounts to the relevant social media platform.

  • Is it really Fernando private messaging me on social media?

    Fernando will never approach nor solicit consulting services to any individual through social media private messaging or any other type of internet-based communication medium. Any social media account under any username other than @fernyesp sending private messages as Fernando and encouraging you to purchase a reading are impersonators. Immediately report any fraudulent social media account that is impersonating Ferny to the corresponding social media platform, as this will greatly assist with the removal of such predatory accounts. 

  • I was scammed out of my money on social media by an individual impersonating Ferny. Can I get my money back?

    Fernando Marron, LLC, under no exceptions, will not be held liable for monies lost due to fraudulent monetary transactions with social media impersonators or otherwise. Complaints of this nature should be directed to your financial institution and the associated social media platform.

Rescheduling, Cancellation and Refund Policies

  • What is involved in rescheduling my appointment?

    Rescheduling may be made freely up until 24 hours before your appointment start time. However, a rescheduling fee equal to 15% of your service price will be charged if you need to reschedule your appointment within 24 hours of your start time. The appointment is non-refundable and will be canceled if the rescheduling fee is not paid. After your initial booking, only two rescheduling attempts are permitted per appointment. Rescheduling an appointment for a third time will result in cancellation, and a refund will only be granted if it is 24 hours or more before the appointment start time.

  • How do I reschedule my appointment before the 24-hour window?

    If you are attempting to reschedule your appointment up until 24 hours before your session, simply open your appointment confirmation or reminder email that you received after booking, click on the appointment confirmation link and then click on the "Reschedule" button. From there, you may change the date and time of your appointment to what is currently available through our online scheduling calendar. Please keep in mind that you may only reschedule your appointment two additional times after your initial booking. Rescheduling an appointment for a third time will result in cancellation, and a refund will only be granted if it is 24 hours or more before the appointment start time.

  • What is involved in canceling my appointment?

    Cancellations may be made freely up until 24 hours before your appointment start time to be eligible for a full refund. Cancellations made less than 24 hours before the scheduled appointment start time are non-refundable.

  • How do I cancel my appointment before the 24-hour window?

    If you are needing to cancel your appointment up until 24 hours before your session, open your appointment confirmation or reminder email that you received after booking, click on the appointment confirmation link, and then select the “Cancel” button. Our system will automatically cancel your appointment and initiate a full refund within 3-5 business days. If you do not see your refund after five business days, reach out to Ed at info@fernandomarron.com.

  • What happens if I fail to show up to my scheduled appointment?

    In the event that you do not show up for your scheduled appointment and fail to notify us confirming your absence within the same day, your appointment will be canceled and is ineligible for rescheduling or a refund

  • What are your Policy Fees?

    Reschedule Fee:

    • No fee is applied if rescheduling 24 hours or more before your appointment start time
    • A fee equal to 15% of your service price is applied for rescheduling within 24 hours of the appointment start time.

    Cancellations:

    • No fee is applied if canceling 24 hours or more before your appointment start time
    • Cancellations made less than 24 hours before the scheduled appointment start time are non-refundable.

    No-Show/Missed:

    • Failure to show up for your scheduled appointment and notify us of your absence within the appointment day will result in your appointment being canceled and is ineligible for rescheduling or a refund.
  • Am I able to receive a refund if I was dissatisfied with my session?

    Fernando Marron, LLC does not offer refunds for services that have been rendered and completed. Client purchases are for Fernando's time, energy, resources & opinions and are not for the guarantee of a satisfactory consultation or service. Be aware that the appropriate time to cancel or discontinue your appointment has elapsed after Fernando has rendered service complete. All clients must agree to accept the stated terms by entering into a legally binding agreement when purchasing their appointment and/or consent to a verbal agreement stated by Fernando at the beginning of each session. Complaints such as "I did not resonate with the insight given" or "I feel some details were inaccurate" are not adequate reasons for a refund. Though we reserve the right to not process a refund after services are rendered, we do fully understand leaving a respectfully written review on any review-based website detailing the reasons for your dissatisfaction with your reading or our services. Clients are also welcome to submit a payment dispute with their credit card, or financial institution. The client will only receive a full refund of their purchase after their financial institution performs its own payment dispute investigation and agrees with the client.


    If Fernando feels that he is unable to assist you during a session or if you followed the refund policy guidelines agreed to at booking and choose to terminate your appointment within the first ten minutes of the session commencing, then a full refund may be processed (excludes 15-Minute Q&A Standard & Emergency Readings). All completed Email Readings are non-refundable, with no exceptions.

  • I was scammed out of my money on social media by an individual impersonating Ferny. Can I get my money back?

    Fernando Marron, LLC, under no exceptions, will not be held liable for monies lost due to fraudulent monetary transactions with social media impersonators or otherwise. Complaints of this nature should be directed to your financial institution and the associated social media platform.

  • What is your Refund Policy?

    Email Readings are non-refundable after the service has been rendered. 15-Minute Q&A Standard & Emergency Readings are excluded from the ten-minute opt-out window and are only subject to a refund if the appointment is canceled 24 hours or more before the scheduled appointment start time. For all other services, you are eligible for a full refund if the appointment (or package) is canceled 24 hours or more prior to the appointment start time or if termination of the appointment is requested within the first ten minutes of the appointment start time (known as the Ten-Minute Opt-Out Window). Appointments continuing past the ten-minute opt-out window are strictly ineligible for a refund. Cancellations made less than 24 hours before the scheduled appointment start time are non-refundable. Any appointment time forfeited voluntarily by the client is not eligible for monetary/time credits or a refund. Failure to show up for your scheduled appointment and contact us within the appointment day will result in your appointment being canceled and ineligible for rescheduling or a refund. Rescheduling an appointment for a third time will result in cancellation, and a refund will only be granted if it is 24 hours or more before the appointment start time. Clients are fully refunded if Fernando cancels a scheduled appointment for various reasons or is unable to establish a reschedule date with the client thereafter.

    Miscellaneous

    • Can Ferny remove curses or help those possessed by malevolent spirits?

      This is not a focus area for Fernando's work. He does not subscribe to the widespread belief in curses. Attributing "bad luck" to curses can serve as an excuse for those who prefer not to take responsibility for their energy, intentions, actions, and choices. However, Fernando suggests that individuals who feel cursed should watch the film The Secret by Rhonda Byrne, as it addresses many phenomena they might be encountering.


      Furthermore, Fernando reserves the right to decline working with those who claim to be "taken over" or "inhabited by negative spirits and entities." If there are no indications of a psychiatric or mental disorder, he recommends consulting a shamanic healer to restore balance to the individual's inner energy and consciousness in relation to their physical reality.

    • Are discounted packaged deals available?

      We currently do not offer packaged deals for any of our services. 

    • Can I get a discount for referring friends and family to Ferny?

      Ferny does not offer incentives, discounts or referral fees for new or existing clients.

    • Does Ferny offer Gift Certificates?

      Gift Certificates for appointments can be purchased under the Gift Certificate section of our website.

    • Does Ferny speak Spanish?

      Yes, while Fernando may not be perfectly fluent, he possesses the ability to hold conversations in Spanish. However, it's recommended that our Spanish-only speaking clients have an interpreter present during their phone or video call appointments, especially for Spirit Communication sessions.

    • Has Fernando released a book?

      Yes! Ferny's new book "Psychic: Demystifying Our Hidden Human Potential," is now available at Amazon, Walmart & Barnes & Noble in hard and paperback editions.